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Technical Support
Our technical support and engineering teams help heating professionals, architects, and engineers with applications, designs, questions, problems and installation details. Each tech support team member has over 20 years of experience as a heating professional and valuable field experience to better understand and offer appropriate solutions as quickly as possible. Plus, because System 2000 uses industry standard components, heating professionals unfamiliar with System 2000 understand the system quickly and easily.
Heating professionals can also call technical support at (800) 323-2066.
Also, feel free to explore other EnergyKinetics.com technical resources:
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Tune-up Guides
These 10-step illustrated tune-up guides provide a quick reference for service and are available for natural gas, oil heat, and propane System 2000 models. For additional information, refer to the owner and installation manual, the user manual, or the hot water installation guide.
[ View Tune-up Guides ]
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[ Digital Energy Manager ]
[ Classic Energy Manager ]
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Control Diagnostics
As the "smart" central control device, System 2000’s Digital Energy Manager provides continuous system monitoring and simple diagnostics for a virtually maintenance-free, combined heat and hot water system.
Also, visit the Classic Manager page to find out more about this control’s operation. The basic diagnostics are very similar to the Digital Energy Manager, so viewing the Digital Energy Manager page may also be helpful.
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Energy Kinetics Technical Seminars
“Pro-Train™” programs from Energy Kinetics, are fact-filled full day workshops that will help make the attendee more productive in the field. Courses are held throughout New England and the Mid-Atlantic states and courses at the Lebanon, NJ manufacturing facility include a plant tour. All courses include technical manuals, a complimentary diagnostic "service board", free membership in the "Housecalls™" update club, and are NORA and BPI certified for 8 Continuing Education Unit Credits.
[ Get More Information and View Seminar Schedule ]
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Buying Parts
System 2000 uses industry standard components from thermostats, circulators, zone valves, relief valves, burners and burner components, to pressure reducing valves and backflow preventers. These are the same components used on most residential and commercial boilers and are typically available through local supply houses and are often stocked on most heating professional’s service vehicles.
If a heating professional cannot locate a part locally, they can simply call our customer service team for assistance at 800 323-2066.
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